Customer Relationship Management (CRM)

BT’s CRM PS Portfolio combines best-of-breed technology and professional services solutions to help our customer’s organization deliver the improved service their customer’s demand, while providing the cost-efficiency and flexibility required in today’s competitive environment.

The portfolio is focused on helping improve customer service across our customers distributed operations, and support of the flexible working requirements of their staff as well as enablement to consolidate and optimize disparate contact centers located regionally and globally. CRM is focused on reducing operational costs and increasing agent productivity.

The BT Contact Center Efficiency (CCE) Quickstart service assesses how effectively a client’s contact centers are performing and identifies key improvement levers and implementation requirements. The intent of CCE Quickstart is to quickly identify, prioritize and structure potential improvement areas, while quantifying the associated costs and potential business benefits.