Unified Communications and Collaboration
Many of our customers are under increasing pressure to improve employee productivity, increase customer satisfaction and reduce costs. We help them more effectively utilize communications and collaboration technologies by linking them with business processes to aggressively achieve these goals. By leveraging existing infrastructure and systems we can provide substantial benefits without replacing the entire communications environment. This approach, combined with our expertise and phased methodology, helps lower total cost of ownership and increase business value.
BT understands that each organization has a unique communication environment and, just as importantly, communication culture that determines how phones systems, emails, instant messaging and teleconferencing are used. We will help enable your communications infrastructure, mobility, desktop and applications to work together so users can take part in almost any kind of communication with anyone at any time. We will help you identify and implement short term benefits while building a comprehensive communications strategy that aligns with your immediate and long-term business goals.
Unified Communications and Collaboration (UCC) Services
- Planning Services: BT will review your current communication infrastructure and create a business case that outlines the costs and benefits of implementing UCC for your organization.
- Design Services: BT will develop a detailed implementation plan that will outline all of the steps that must be taken to implement the UCC solution unique to your organization.
- Implementation Services: The UCC solution will be deployed according to the design specifications and implementation plans using a phased approach.
- Management and Optimization: BT will work with your technical staff to ensure that the solution is fully functional, secure and stable before we consider the project completeAs well, we can identify enhancements or additions to the solution, provide Tier 3 support and provide ongoing solution development.
Realize the Results
- Reduce costs
- Improve compliance
- Manage knowledge collection
- Increase business agility
- Encourage growth
- Enhance flexible business processes
- Improve knowledge worker productivity
- Implement video and web conferencing
- Reduce your carbon footprint